Customer Service

Shipping Policy

Shipping Policy

All orders placed within the United States require 14 business days for processing.  Please be mindful of this time frame prior to placing your order.

All orders take 14 BUSINESS DAYS for processing. BUSINESS DAYS do not include the weekend or holidays.

Each item is made by hand, one-by-one.. Orders are processed in the order that they are received.

Orders are packed and shipped Monday- Friday.

Tracking numbers are emailed upon shipment and are mailed via USPS Priority.

Once your item has shipped, you will be emailed a tracking number.

Shipping time is 2-3 business days after processing is complete and will require a signature upon delivery.

Please be advised all items are custom made. Please also note that at anytime, especially holidays, the order processing time may increase. Joni Marie Ross reserves the right to increase production time.

If you would like to ship to a different address please make note of the correct shipping address at checkout. We do not ship on Saturdays and Sundays. All orders placed on Saturday and Sunday will be processed the following Monday.

Size Details

Small – Bust 32/34″ | Waist 26″ | Hips 33-36″

Medium – Bust 34″ | Waist 28″ | Hips 37-39″

Large – Bust 36″ | Waist 30″ | Hips 40-42″

X-Large – Bust 38″ | Waist 32″ | Hips 42-44″

1X – Bust 40″ | Waist 34″ | Hips 44-46″

2X – Bust 42″ | Waist 36″ | Hips 46-48″

3X – Bust 44″ | Waist 38″ | Hips 48-50″

Custom Orders

Custom Orders including personalized customizations and sizing – As of June 1st, 2015 all items are sold as designed and customizations will not be made to any item. The only items that are open to custom sizing will be labeled accordingly. All other items are offered on a Small, Medium, Large, etc. basis.  Thank you for your attention to this.

Sold Out Items

Items listed as “Sold Out” are marked as such because the fabric used to produce those items is currently out of stock. If the fabric happens to become available, a post will be made on the Joni Marie Ross website and Instagram page to notify customers of availability. If there is an item that you may have come across on Joni Marie Ross’ Instagram page or elsewhere and it is not listed on the site, then it is not available. All items available are currently listed on the website.

Return Policy

Return Policy

Joni Marie Ross does not accept returns or exchanges. All items are custom made to measurements/sizing selected and specifications so they are non refundable or eligible for an exchange. Thank you for your attention to this.

Customer Service

We gladly accept Visa, MasterCard, American Express, or Discover.

Order processing takes an estimated 14 BUSINESS DAYS to be completed and shipped.

Orders are processed and shipped Monday through Friday.

Orders placed on holidays or weekends will begin processing the next business day.

Once your package ships, we’ll send you an email with a tracking number.

All orders require a signature at the time of delivery.